{"id":3471,"date":"2022-11-29T09:31:00","date_gmt":"2022-11-29T08:31:00","guid":{"rendered":"https:\/\/bluplanet.com\/gastvorlesung-an-der-xu-exponential-university-of-applied-sciences\/"},"modified":"2024-05-15T15:14:28","modified_gmt":"2024-05-15T13:14:28","slug":"gastvorlesung-an-der-xu-exponential-university-of-applied-sciences","status":"publish","type":"post","link":"https:\/\/bluplanet.com\/de\/gastvorlesung-an-der-xu-exponential-university-of-applied-sciences\/","title":{"rendered":"Gastvorlesung an der XU Exponential University of Applied Sciences"},"content":{"rendered":"\n<p><strong>\u201eIn einer Welt, in der Produkte und Dienstleistungen immer mehr zur Massenware werden, ist das Kundenerlebnis das einzig wahre Unterscheidungsmerkmal.\u201c, Cem Vogt an der XU Exponential University of Applied Science<\/strong>s<\/p>\n\n\n\n<p>Mit diesem Zitat von Annette Franz begann Cem Vogt am vergangenen Montag seinen virtuellen Vortrag an der XU Hochschule in Berlin. Gemeinsam mit Maria Kempf, Senior Program Lead des Salesforce Talent Ecosystem bei Salesforce, hielt unser Customer Success Lead, Cem Vogt, einen Vortrag \u00fcber digitales Kundenbeziehungsmanagement.<\/p>\n\n\n\n<p>In seiner Pr\u00e4sentation gab Cem Vogt Einblicke in das Gesch\u00e4ftsmodell von bluplanet und zeigte, wie eine Cloud-first-Organisation in der heutigen neuen Welt funktioniert.<\/p>\n\n\n\n<p>Wie wir alle wissen, ist Kundenzufriedenheit in der heutigen Zeit der Schl\u00fcssel zu Produkt- und Markentreue und damit entscheidet schlussendlich \u00fcber das Wachstum und den Umsatz eines Unternehmens. Daher ist es unumg\u00e4nglich, als Customer Success Manager immer aus der Sicht des Kunden zu arbeiten.<\/p>\n\n\n\n<p>Cem betonte, dass der Kunde letztendlich nie nur eine Technologie kauft, sondern immer eine L\u00f6sung f\u00fcr seine Probleme. Deshalb sollten wir immer im Hinterkopf behalten: Unsere Kunden erreichen ein gew\u00fcnschtes Ergebnis durch die Beziehung mit uns.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u201eIn einer Welt, in der Produkte und Dienstleistungen immer mehr zur Massenware werden, ist das Kundenerlebnis das einzig wahre Unterscheidungsmerkmal.\u201c, Cem Vogt [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2976,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[51],"tags":[],"acf":[],"class_list":["post-3471","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-talks"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Gastvorlesung an der XU Exponential University of Applied Sciences | bluplanet<\/title>\n<meta name=\"robots\" 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