Parloa: AI Agents for exceptional customer service
Parloa is revolutionizing customer service with a powerful AI platform that makes every interaction as easy as talking to a friend.
The AI Agent Management Platform enhances the customer experience by automating contact centers and safely and reliably leveraging the full potential of generative AI for customer communication.
Parloa combines personal AI agents that communicate naturally and individually with smart assistance for human agents as soon as they join the conversation. Businesses can automate inquiries across all channels and deliver tailored voice interactions that flexibly adapt to user needs.
Leading brands around the world trust Parloa to create exceptional customer experiences – increasing satisfaction, driving sales, and strengthening customer loyalty.
The AI Agent Management Platform for Outstanding Customer Service
With Parloa, you manage the entire lifecycle of your AI Agents in one unified platform.
Design & Integrate
Parloa’s low-code platform lets you design AI Agents aligned with your business goals – simply by giving them natural language instructions. Real-time access to customer data from your existing systems enables personalized service experiences.
Simulate & Evaluate
Simulate realistic scenarios to thoroughly test your AI Agents – ensuring accurate, brand-compliant, and enterprise-ready responses before going live.
Deploy & Scale
Handle customer inquiries seamlessly across all channels – from phone to messenger. Parloa’s scalable SaaS architecture, built on Microsoft Azure, enables easy updates and ensures top performance and reliability.
Monitor & Improve
Track the performance of your AI Agents in real time with the Parloa Analytics Dashboard – from resolution rates to handovers. Use conversation histories to identify optimization opportunities and continuously improve your agents.